M3 came to our practice and quickly grasped the situation. They identified the clearly the benefits for adopting EMR, and with equal clarity described the difficulties we would encounter achieving that goal. By managing the staff's expectations, and creating a realistic timeline and cogent plan, we were fully operational in 2 months instead of the 5 we allotted ourselves. Once we saw how well they executed, we asked them to assess our billing operation. The proposal they gave us reduced our billing staff by 3 full timers and we saw a 40 percent increase in collections because of their ability to improve physician coding practices, and increase our higher level codes via the EMR's extensive documentation. We saw our accounts receivables go from 65 days to 33 days for the average claim. Paul is a natural when it comes to efficiency. After 2 days observing our operation, he improved our operational flow dramatically, with simple items, such as electronic appointment scheduling and pop up instant messages for balances due at check in for patients.
Chuck Raphtis, MD.
M3 was the wisest expenditure we did in the last 3 years. By keeping up on the latest developments in my specialty, OBGYN, M3 was able to increase revenue implementing new, reimbursable procedures. By paying attention to simple item and the specifics of our managed care contracts, we were missing billable events everyday. For a practice that does 200+ deliveries per year, we never billed for anything in the post-partum period. After Paul and Dr Rubino did a forensic review of our notes and billing, we discovered 150 paps that were done at the post-partum visit that were billable. At an average of $30 per pap, we recovered $4500 of 'found money'. M3 calls these items "Golden Crumbs", little billable events that add up. Between the inefficient billing system we had and the expertise of M3, we increased our overall revenue by 30 percent and eliminated two staffers. I truly have peace of mind regarding my billing since M3 took over, and I rely on Dr Rubino to keep me up to date on procedures and coding changes that effect my practice.
Dan Thailer MD, FACOG.